WAREHOUSE AUTOMATION SUPPORT
WHY CHOOSE WAREHOUSE AUTOMATION SUPPORT?
We offer comprehensive warehouse maintenance and automation support contracts to help you manage and optimise your long-term operations.
With dedicated onsite support teams available 24/7/365, we deliver continuous automation support, preventative maintenance, and staff training, ensuring your warehouse always runs smoothly and efficiently.
Our unique turnkey warehouse service structure encompasses warehouse strategy and simulation, warehouse fit outs, and ongoing automation support enabling us to deliver truly end-to-end, turnkey solutions.
And even if we were not part of your initial setup, you can still benefit from our expertise. We offer support contracts for existing automated warehouse operations, helping you improve performance and minimise downtime.
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OUR APPROACH TO WAREHOUSE AUTOMATION SUPPORT
In the support phase, our dedicated maintenance engineers ensure your custom automation system runs reliably and at peak performance.
This is achieved through a combination of remote monitoring and regular and proactive maintenance, addressing potential issues before they affect your operations or productivity.
PHASE ONE: INITIAL PLANNING & SETUP
During the initial planning and setup phase, we work together to define the key performance indicators (KPIs) to measure your success.
By working together, we finalise a support plan that includes the following elements:
- Scheduling
- Reporting
- Communication protocols
Our maintenance support team will then review your system and create a tailored maintenance plan to keep everything running smoothly from day one.
PHASE TWO: RESOURCE MOBILISATION & TRAINING
We prepare your site for the ongoing warehouse maintenance and automation support by implementing or requesting:
- Tools
- Spare parts
- Training materials
- Relevant software & IT
Although we can install resident maintenance engineers on site, we will also train your current operations and maintenance staff to ensure that everyone can handle and maintain the equipment safely and efficiently.
Here we also install and optimise your Maintenance Management Systems (MMS) to track your data, operational status, and maintenance activities.
PHASE THREE: INITIAL OPERATIONS & HYPERCARE
Once we’ve gained a deeper understanding of your operation, and completed resource mobilisation and training, we activate our 24/7 support systems to monitor performance and proactively manage your automation environment through predictive maintenance.
This “Hypercare” phase is critical to ensuring that all support systems are seamlessly integrated with your automated warehouse. Our goal is to maintain reliability, minimise disruption, and continuously optimise system efficiency.
During this stage, we:
- Monitor system performance in real-time and make incremental adjustments
- Conduct regular performance reviews
- Schedule and carry out routine maintenance
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During this stage, we:
- Monitor system performance in real-time and make incremental adjustments
- Conduct regular performance reviews
- Schedule and carry out routine maintenance
PHASE FOUR: ONGOING ROUTINE MAINTENANCE
Our maintenance programme is designed to keep your automated systems running at peak performance through a structured schedule of proactive care, ongoing optimisation, and strategic reviews.
Our team delivers regular servicing, on-demand support, and spare parts management, ensuring critical components are always in stock and downtime is kept to a minimum.
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We break this down into three core review cycles:
- Monthly: Performance Reporting – we generate and review detailed performance reports with you each month to quickly identify and resolve any issues and highlight opportunities for optimisation.
- Quarterly: Maintenance Plan Review – every quarter; we reassess your maintenance strategy based on live system data and operational changes.
- Annually: Cost & Performance Evaluation – each year, we conduct a comprehensive review of maintenance costs and system performance.
This tiered approach ensures that your system remains efficient, responsive, and aligned with your long-term operational goals.
WAREHOUSE AUTOMATION SUPPORT FAQs
WHAT IS HYPERCARE & WHY IS IT IMPORTANT IN WAREHOUSE AUTOMATION SUPPORT?
Hypercare is the critical support phase that begins as soon as your warehouse automation system goes live. During this time, our team provides intensive 24/7 monitoring, performance optimisation, and predictive maintenance to ensure a smooth transition into steady-state operations.
It is designed to catch and correct issues early, fine-tune system performance, and ensure your entire support infrastructure is seamlessly integrated.
What we do during Hypercare:
- Monitor performance in real-time and make fine adjustments
- Conduct regular performance reviews
- Perform proactive maintenance to prevent disruptions
- Deploy onsite maintenance engineers where needed for hands-on support
Get in touch, or book a discovery call to find out more.
CAN I ACCESS AUTOMATION SUPPORT EVEN IF MILESTONE DIDN'T INTEGRATE MY SYSTEM?
Yes. Even if we didn’t deliver your original warehouse fit out or automation, you can still benefit from a Milestone Projects warehouse maintenance and automation support contract.
We’ll assess your current system, create a tailored support plan, and install onsite maintenance engineers to deliver hands-on care and system expertise.Our goal is to help you maximise uptime, minimise disruption, and future-proof your warehouse operations.
Get in touch, or book a discovery call to find out more.
WHAT'S INCLUDED IN AN WAREHOUSE MAINTENANCE & AUTOMATION SUPPORT CONTRACT?
Our contracts offer comprehensive, ongoing warehouse automation support, tailored to your operation. This includes:
- Dedicated onsite maintenance engineers for continuous system care
- Monthly performance reports to track efficiency and identify issues early
- Quarterly maintenance reviews to adjust for evolving needs
- Annual cost and performance evaluations to inform long-term strategy
- Spare parts management and proactive maintenance scheduling
Whether you need full coverage or support for specific systems, we provide the expertise and infrastructure to keep things running smoothly.
Get in touch, or book a discovery call to find out more.
OUR WORK
CONTACT US
Once you submit the form, a member of our team will be in touch within one business day to discuss your fit out enquiry. If you’d prefer arrange a discovery call to explain your targets, challenges, and goals, you can do so here.